fb7 Frequently Asked Questions

fb7 offers two support channels: live chat and email. Live chat is available in the bottom corner of every page on the site and responds immediately. Email is better suited for more detailed issues or sending documents. Both channels provide support in Bengali and English.

Yes. fb7's support team can assist in both Bengali and English. The service is built with Bangladeshi players in mind, so writing in Bengali via chat or email will still get you a quick and accurate response. For complex issues, you can also reach out in English.

Having a few details on hand before contacting fb7 support will help resolve your issue faster: your username or registered mobile number, the date and time of the issue, the transaction ID for any deposit or withdrawal, and a screenshot if you have one. This allows the support agent to verify and resolve things quickly.

Yes. fb7 support is active 24 hours a day, 7 days a week. Whether it is midnight or early morning, you can contact us via live chat or email at any time. The same service is available on BPL or T20 match nights as well.

For urgent matters — such as login problems, a bonus not being credited, or a withdrawal being stuck — live chat is the fastest option. Use email when you need to submit documents, complete identity verification, or keep a written record. fb7 support's email address can be found on the site's "About Us" page.

Log in to fb7 and go to the Cashier or Deposit section, then select Nagad from the list of payment methods. Send the required amount to the designated number using the Nagad app or USSD, then enter the transaction ID in the form. Your balance is usually updated within a few minutes.

fb7 does not charge any additional fee on deposits. However, bKash, Nagad, or Rocket may deduct a transaction fee according to their own policies — that is a matter for the respective mobile wallet. Check your wallet's fee policy before making a deposit.

The minimum deposit at fb7 is ৳200 — this limit applies to all three methods: bKash, Nagad, and Rocket. You can deposit ৳200 or any amount above that. There is also a chance to receive a 200% bonus on your first deposit, but read the bonus terms carefully.

Sometimes a network delay can cause the balance to take a little time to update. First, refresh the page and wait 5–10 minutes. If it still does not appear, contact fb7 live chat with your bKash transaction ID and the time of payment — the support team will verify and resolve it quickly.

fb7's welcome bonus is 200% of your first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 adds ৳2,000 in bonus, giving you a total balance of ৳3,000 — however, to withdraw bonus funds you must wager 20 times the bonus amount (৳2,000 × 20 = ৳40,000). Full details are on the terms and conditions page.

In progressive jackpot slots, a small portion of every bet is added to a prize pool. The more players who play, the larger the jackpot grows. A specific combination or bonus round creates the opportunity to win the jackpot. Various progressive jackpot games are available in the fb7 slots section.

Many slot games have a demo mode where you can understand the game mechanics, bonus features, and paylines without using real money. Try a game in demo before playing for real. However, winnings in demo mode cannot be withdrawn — you need to play in real-money mode to win actual cash.

Volatility or variance refers to how often and how large a slot pays out. Low volatility means smaller wins come more frequently; high volatility means wins come less often but are larger. It is usually listed as low/medium/high in the game description or the developer's fact sheet. If your budget is small, low-volatility games are more suitable.

If your budget is small, choose slots with a low minimum bet and low to medium volatility. Games with a high RTP (for example, Fortune Mouse's maximum RTP of 96.96%) give comparatively better returns over the long run. Megaways or large jackpot games may require bigger bets, so make sure of your budget before playing.

RTP (Return to Player) is a theoretical percentage — the mathematical average of how much of total bets is returned to players over the long term. For example, a 96.50% RTP means an average of ৳96.50 is returned for every ৳100 wagered. However, this is an average across millions of spins, so results in any individual session will vary. RTP is not a guarantee of winning.

Yes, to withdraw from fb7 you must use a bKash, Nagad, or Rocket wallet registered in the player's own name. Money is not sent to a wallet in someone else's name — this is an important security measure to prevent fraud and money laundering.

The usual processing time for a withdrawal from fb7 to bKash, Nagad, or Rocket is 30 minutes to 3 hours. In most cases the money arrives within that time. During high-traffic periods or verification checks it may take a little longer. If it takes more than that, contact support.

A withdrawal request staying in "pending" status at first is normal. It is usually processed within 30 minutes to 3 hours. If it remains pending beyond that, contact live chat with the time and amount of the request. Sometimes additional verification is required.

The minimum withdrawal amount at fb7 is ৳1,000. This limit is the same for all three methods — bKash, Nagad, and Rocket. Requests for less than this amount will not be processed, so submit your request once you have reached this amount.

To withdraw winnings from a bonus, you must first meet the wagering requirement. For fb7's 200% welcome bonus, the bonus amount must be wagered 20 times. Example: for a ৳5,000 bonus, you need to complete ৳1,00,000 in bets before the bonus winnings can be withdrawn. Withdrawing before the requirement is met may result in the bonus being cancelled.

For all casino and betting activity at fb7, a minimum age of 21+ is mandatory. Age is verified during account registration and any financial transaction. Users under 21 are not permitted to register or play. This is a core principle of responsible gaming.

Yes. fb7 allows players to set their own deposit limits. In your account settings you can set a maximum daily, weekly, or monthly deposit amount. This is an effective way to stay within your budget. Lowering a limit takes effect immediately; increasing one may require a waiting period.

Cooling-off means taking a break from playing for a set period (for example, 7 days or 1 month). Self-exclusion means temporarily or permanently closing your account for an extended period. Both options can be activated through fb7 live chat or email. Detailed information is available on the responsible gaming page.

If you notice signs of problem gambling or addiction, inform fb7 support first — they can help activate self-exclusion. Mental health organisations and helplines in Bangladesh can also provide assistance. Telling a family member or someone you trust is also an important step.

Some warning signs: betting more than your budget, playing more to recover losses, being unable to stop playing, letting gaming harm your family or work, borrowing money to play. If any of these apply to you, take a break and read fb7's responsible gaming guidelines or contact support.